BloomCissi wrote:Evey wrote:BloomCissi wrote:
Ah, that's interesting. Was it in VÀsterÄs or Malmö? The workload is okay right now. Like, the past month was really calm, because at times we were like 120 people working at the same time and not that many people calling, so there was quite a bit of "dötid" between the calls, which was nice. Now we've reached the peak season though, and many people are sick (or they've quit??), so now we're like maximum 80 people working at the same time, and more people calling. Like, on Monday, there were 200 people in the queue, which has basically never happened since I started working (1st of August). It's annoying that you now barely get to breathe between calls, and that you can't take breaks as you please, since they monitor everything through that phone program we use... And apart from the fucking surveillance, and my boss who's an idiot, the job itself is mostly fine. Sure, you always have those annoying customers every day, but most of the time, it's bearable.
Yeah, and it's so annoying, because you have no idea whether you're doing anything wrong in your applications, since you don't get any feedback, or they just prefer people with experience or relevant education.
Thank you! I feel so old, goodness. It's halfway to 30 counting from 20, and that just feels like such a major thing. Like, 24 is a nice age, but 25? It just feels like I have to be a proper adult now...
vÀsterÄs!
i worked in customer service kind of similar to that but for konsumentverket last summer and we were not monitored like that but i still hated it with all my guts. i think it's amazing that people can actually work with that and not lose itÂ
200 ppl in que sounds crazy, i'll have to let my friend know that hahaÂ
yeah i've been thinking about that a lot since applying for internships , that i just would like to get feedback on why they don't want me. it's fine but pls just tell me it would rly help aaaA and just be good to know what criteria matters to them
yeah i know these different 20's are not fun and games anymore aaA but i don't feel like i will have to be a proper adult until i'm like 45 lmfao so i guess i'm not rly stressing (but feeling old, yeah, that's happening, and it's no fun lol)
Ah, I see. The head office is in VÀsterÄs, so they have a lot more people there. Down here in Malmö it just feels like we're completely disconnected from them.
Yeah, I feel like you have to be a certain kind of person for it to be bearable. Like, I'm very much an introvert, but I love talking. Eye contact is nearly impossible for me, so if this was face to face, I could never. But this is phone calls, which removes the difficult part, and leaves me with just talking, which is fine. And like, you can't be sensitive, you need to be able to handle annoying people, and also be able to put your foot down if they're being really unreasonable. Like, I've hung up on people before, which we are allowed to do if they're being idiots.
Yeah, exactly. Like, tell me what you want so that I get a chance to improve.
I mean, true. I still live with my parents, so I really don't feel like an adult in any sense of the word. Maybe when I'm 30...
yeah i feel like i was good at putting my foot down but i just got sooo drained from hearing people be annoyed or upset about something it rly was a miracle i lasted 3 months (only to get it on my resume and pay rent). good that the job fits u decently well!