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no order confirmation
Private
Streetmusician



kruspersille wrote:
from https://www.forlaget.com/ 
i ordered something at like 6 am today, so saturday morning
i know nothing abt this website or the publisher in general, n i cant find anything abt it, but COULD it be a thing that i havent gotten one just cause its a weekend? or does order confirmations not work that way
i got that 'order complete' screen after purchasing and theyve taken my money so its not that
14
Posts: 58474
Date: 20-02-2021 23:21
Private
Streetmusician



kruspersille wrote:
i spent 170 euros on books i want an order confirmation....
14
Posts: 58474
Date: 20-02-2021 23:22
Private
International star



Flamink wrote:
u should get one even if its a weekend?? have u checked like ur spam folder n stuff
17
Posts: 8439
Date: 20-02-2021 23:24
Private
Youtube star



coco wrote:
yeah u should get a confirmation as well as a tracking code, this happened to me once n we got scammed
we had to wait for a month to file a refund 
19
Posts: 6342
Date: 20-02-2021 23:26
Private
Streetmusician



kruspersille wrote:
coco wrote:
yeah u should get a confirmation as well as a tracking code, this happened to me once n we got scammed
we had to wait for a month to file a refund 

where did u order from to get scammed
as far as i know this is an actual publisher that even moomin.com itself promotes
14
Posts: 58474
Date: 20-02-2021 23:29
Pavlov
International star



Pavlov wrote:
i dont think the official website of a book publisher is going to scam u, might just be server issues or something
15
Posts: 29813
Date: 20-02-2021 23:30
Private
Youtube star



coco wrote:
kruspersille wrote:
coco wrote:
yeah u should get a confirmation as well as a tracking code, this happened to me once n we got scammed
we had to wait for a month to file a refund 

where did u order from to get scammed
as far as i know this is an actual publisher that even moomin.com itself promotes
oh then i dont think u should worry , just contact them or smth
where i ordered was a small business online but i shouldve known cuz it was sketch af lol
19
Posts: 6342
Date: 20-02-2021 23:30
Private
Streetmusician



kruspersille wrote:
but is order confirmations not something that gets affected by weekends........ not that ive ever encountered it before but i thot maybe..
14
Posts: 58474
Date: 20-02-2021 23:32
Private
Streetmusician



kruspersille wrote:
ill wait until monday n see
14
Posts: 58474
Date: 20-02-2021 23:33
Private
World famous



Claire wrote:
u check ur spam mail?
21
Posts: 55674
Date: 20-02-2021 23:33
Private
Streetmusician



kruspersille wrote:
Claire wrote:
u check ur spam mail?
yies ;-;
14
Posts: 58474
Date: 20-02-2021 23:35
Private
Streetmusician



kruspersille wrote:
r they........incompetent 
14
Posts: 58474
Date: 25-02-2021 21:38
Private
Streetmusician



kruspersille wrote:
me places an order on the 20th
no order confirmation
me sends an email on the 22nd saying i havent gotten an order confirmation asking if something went wrong or if i put in the wrong email address or whatever
no reply
me sends a dm on insta on the 23rd saying hey im having some problems and i tried emailing but i havent gotten any replies back on my email
they get back to me on insta dm on the 24th saying "send us an email @ (insert email address) )
me does -_- face irl
me sends the same email for the second time on the 24th
they get back to me on the 25th basically saying "hey sorry for late reply, hope its okay i answer u in swedish. Everything is okay, the email address u put in is (insert my email address). Let us know if we can help u with anything!"


.........let us know if we can help u with anything...........................let us know..........if we can help u...................with anything... 
what about...............................my order confirmation........................that i emailed u about.............................
14
Posts: 58474
Date: 25-02-2021 21:43
Private
Streetmusician



kruspersille wrote:
can we shake our heads at the incompetence 
14
Posts: 58474
Date: 25-02-2021 22:10
Private
World famous



Claire wrote:
kruspersille wrote:
me places an order on the 20th
no order confirmation
me sends an email on the 22nd saying i havent gotten an order confirmation asking if something went wrong or if i put in the wrong email address or whatever
no reply
me sends a dm on insta on the 23rd saying hey im having some problems and i tried emailing but i havent gotten any replies back on my email
they get back to me on insta dm on the 24th saying "send us an email @ (insert email address) )
me does -_- face irl
me sends the same email for the second time on the 24th
they get back to me on the 25th basically saying "hey sorry for late reply, hope its okay i answer u in swedish. Everything is okay, the email address u put in is (insert my email address). Let us know if we can help u with anything!"


.........let us know if we can help u with anything...........................let us know..........if we can help u...................with anything... 
what about...............................my order confirmation........................that i emailed u about.............................

wow lol
21
Posts: 55674
Date: 25-02-2021 22:11
Private
World famous



Rotte wrote:
Do they have any log in option where u can follow orders on site? 
21
Posts: 70325
Date: 25-02-2021 22:11
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