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General < General
Customer support
Private
Youtube star



devilcake wrote:
Or not customer but tech support n support in general…


why do people send in requests and questions as if you can read their mind…

today: “I need my salary this year and overtime”
me: okay here it is
them: no but I actually needed it detailed in this way because I need to send it here

?????? why didn’t they say so I’m the first place 😭😭😭😭
19
Posts: 162667
Date: 09-12-2022 11:41
Private
Youtube star



devilcake wrote:
Also the amount of time ppl ask for certificate of employment and then after I’ve printed and sent it they’re like I’m but I need it for my bank you need to add salary…
19
Posts: 162667
Date: 09-12-2022 11:42
SkyeTwilight
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SkyeTwilight wrote:
I feel like I always give too much information when asking for support of some kind.

I work in retail, and the amount of times someone comes in and says they want new pants for example, but they leave out any details so I have to pull out like 10 differents pants after each other before finding what they were looking for.. So I know how vague customers/users can be.
17
Posts: 1344
Date: 09-12-2022 11:55
Private
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devilcake wrote:
SkyeTwilight wrote:
I feel like I always give too much information when asking for support of some kind.

I work in retail, and the amount of times someone comes in and says they want new pants for example, but they leave out any details so I have to pull out like 10 differents pants after each other before finding what they were looking for.. So I know how vague customers/users can be.
Yeah this is why I don’t get it because you would giving a bunch of extra info just to make it easier… and faster for me also… it just seems so obvious 😭

Oof sounds like the same thing but irl, maybe sometimes with things like that you maybe don’t know exactly what you want yourself 🤔 but like at least… a color or something… help
19
Posts: 162667
Date: 09-12-2022 11:59
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